Terms & Conditions
1. Services
We provide business process outsourcing (BPO) services, including but not limited to customer support, back-office operations, and administrative assistance, as outlined in your selected plan.
2. Account & Registration
To access our services, you must provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account and for all activities under it.
3. Pricing & Payments
• All services are billed in advance on a monthly basis according to the plan you select.
• No refunds are provided once a payment is made, unless required by applicable law.
• We reserve the right to change pricing at any time with prior notice.
4. No Refund Policy
Once payment is made, the amount is non-refundable regardless of usage or satisfaction, except in the case of a documented failure to deliver services as agreed.
5. Service Usage
You agree not to misuse our services, including attempting to disrupt the platform or use the services for unlawful or unauthorized purposes.
6. Intellectual Property
All content, branding, and tools provided by Solaris X BPO are the property of the Company. You may not copy, modify, distribute, or reverse-engineer any part of our services without our written consent.
7. Confidentiality
We will maintain the confidentiality of your business data and will not disclose it to third parties, except as required by law.
8. Termination
We may terminate your access to services with immediate effect if you violate these Terms or engage in any activity harmful to the Company or other clients.
9. Limitation of Liability
Our liability is limited to the amount you have paid for the services during the last 30 days. We are not liable for indirect, incidental, or consequential damages.
10. Governing Law
These Terms shall be governed by and construed in accordance with the law.
11. Modifications
We reserve the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.